Before we can open a Catch Money account for you with our bank partner, TransPecos Banks, we need to go through the Know Your Customer (KYC) process. KYC is a component of US-based financial institutions' customer identity verification practices, which also includes collecting your legal information in order to verify your identity.

Here is a basic overview of KYC requirements:

The required legal information includes your legal first name and legal last name, date of birth, social security number, and physical address. Most of the time, the verification process happens in a few seconds or minutes, and we're able to open your new account almost immediately.

Sometimes we're required to ask for additional information for verification. This could be requesting that you answer identity verification questions, providing a legal form of identification (i.e. state ID or passport), or participating in another form of verification. This additional review process can take up to 5 business days.

Don't worry, if you need to go through additional verification, we will let you know. We will also let you know once your account is successfully opened.

Catch will inform you directly if our systems were not able to confirm your identity. If you believe there was an error, please contact us at help@catch.co.