This is part of the Marketplace's process to verify your identity, in order to protect you and your personal information. This process confirms you're really you, which keeps other people from making changes to your coverage without your permission.
Here's how it works:
Answer a few multiple-choice questions -- if you answer enough questions correctly, you'll continue to finish your application
If we're having trouble verifying your identity, we'll ask you to call Experian at (866) 578-5409 and provide your verification code. If they are able to verify your identity, select "Verified" here.
If you've already contacted Experian or are unable to call them, click here and select "unable to verify" or "unable to call." You'll be prompted to upload an identity document instead, like a driver's license, in order to proceed. Our Support team will let you know once they've been able to review and approve your document.
Make sure you upload a picture of your document where the image is legible, and that the name on your ID matches the name on your application.
Still having trouble? Catch Support is here to help!