Catch securely links to your bank through our partner, Plaid. Here are some of the most common reasons you may be having trouble connecting your bank account in Catch:
- Your bank login information is incorrect
- Your bank requires multi-factor authentication (MFA) or has changed their authentication requirements
- Your bank's connection is down
- Your bank is located outside of the United States
- Your bank is not supported
If you're experiencing issues linking your bank account, please see below for next steps. Otherwise, chat our Support team for further assistance.
Your bank login information is incorrect
Double check to make sure you're entering the correct login information (such as username and password) associated with your bank account. Keep in mind, any time you change this information with your bank, you will need to change it with Catch.
Your bank requires multi-factor authentication (MFA) or has changed their authentication requirements
Occasionally, banks will change their authentication requirements or begin requiring multi-factor authentication. If you're having trouble connecting your bank account in Catch, try navigating to your bank's online portal and log into your account there. Then, return to Catch to try connecting to your account once more.
In rare instances your bank may require you to answer all of your bank's security questions within Catch before you are able to connect. To do this, try connecting your bank account in Catch again. Then, answer the security question showed to you. Repeat this process until you have successfully answered all of the security questions you have set up through your bank.
Your bank's connection is down
Sometimes banks experience connectivity issues with our partner, Plaid. When this occurs you will not be able to connect your account to Catch. Unfortunately, you will likely need to wait for the connection to resume (timelines for this vary - from hours to days or weeks, in extreme circumstances). We recommend you try connecting your bank account over the course of a fews days. If this issue persists past a few days, please reach out to our Support team at firstname.lastname@example.org.
If you received a notification from Catch that your bank has disconnected but you're having trouble reconnecting it, you may need to reset your bank link. On your bank account page, please delete the current bank link then re-enter your credentials to completely re-link your bank account.
Your bank is located outside of the United States
At this time we are only able to connect to banks that are located within the United States.
Your bank is not supported
If you do not see your bank listed in the drop-down menu when you are prompted to connect your bank account, this means your bank is not currently supported by Plaid. Please feel free to chat our Support team directly. Let us know the name of your bank or credit union so that we can begin working to try to get your bank supported.
If you use Capital One or PNC: please be advised there are ongoing issues due to their restriction on third parties from accessing customer data. Because of this, many Capital One and PNC accounts are unable to be linked. You can find more information about this issue in this Wall Street Journal article. Unfortunately, there is no timeline for a resolution.