If you're experiencing issues linking your bank account to Catch, please read the below information for next steps.

Here are some of the most common reasons you may be having trouble connecting your bank account to Catch.

  1. Your bank login information is incorrect
  2. Your bank has changed their authentication requirements or requires multi-factor authentication (MFA)
  3. Your bank's connection is down
  4. Your bank is located outside of the United States
  5. Your bank is not supported 

Your bank login information is incorrect

Double check to make sure the information you're entering (such as your username and password) associated with your linked bank account is correct. Keep in mind, any time you change this information with your bank, you will need to change it with Catch.

Your bank has changed their authentication requirements or requires multi-factor authentication (MFA)

Occasionally, banks will change their authentication requirements or begin requiring multi-factor authentication. You might not necessarily know that is the case, but if you're having trouble connecting your bank account in Catch, try navigating to your bank's online banking portal and logging into your account there. Then return to Catch to try connecting to your account once more.

Your bank's connection is down

Sometimes banks experience connectivity issues with our partner, Plaid. When this occurs you will not be able to connect your account to Catch. Unfortunately, you will likely need to wait for the connection to resume (timelines for this vary - from hours to days or weeks, in extreme circumstances). We recommend you try connecting your bank account over the course of a fews days. If this issue persists past a few days, please reach out to Catch support. 

If you use Capital One or PNC, please be advised that there are ongoing issues with Plaid in regards to customer data. Because of this, many Capital One and PNC accounts are unable to be linked. You can find more information about this issue in this Wall Street Journal article. Unfortunately, there is no timeline for a resolution.

Your bank is located outside of the United States

At this time we are only able to connect to banks that are located within the United States. 

Your bank is not supported

If you do not see your bank listed in Catch's drop-down menu when you are prompted to connect your bank account, this means your bank is not currently supported by Plaid. Please feel free to ping support directly and let us know the name of your bank or credit union so that we can begin working to try to get your bank supported.

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