If you received a message from us saying you were denied or that we are unable to support you as a user, it it likely due to the Know Your Customer (KYC) process needed to open a bank account with Catch (through our bank partner, BBVA).

This means we were unable to open a new savings account for you, most likely due to incorrect legal information, your response to Catch's required regulatory questions, or prior banking history.

If you believe there was an error in this process or that you entered your legal information incorrectly, please log in to your Catch account, visit your profile page, and review/update any personal information that could be incorrect. Please also reach out to help@catch.co with any questions.

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