If you received a message from us saying your account was denied or we are unable to support you as a user, it's due to the Know Your Customer (KYC) process required to open a bank account with Catch (through our bank partner, CBW).
This means we were unable to open a new savings account for you, most likely due to incorrect legal information or prior banking history. If our bank partner can't clear your application, you won't be able to move forward with a Catch account.
If you believe there was an error in this process or you may have entered your legal information incorrectly, please log in to your Catch account and visit your profile page to review/update any personal information that could be incorrect.
Note: This does not refer to health insurance. If you're having issues with identity verification when applying for health insurance, feel free to chat Support or reach out at firstname.lastname@example.org.